May 16, 2007


2 hours 6 minutes 15 seconds and 90 dollars.

Sounds like a respectable time for an Olympic distance triathlon.
Sounds like a reasonable cost for an Olympic distance triathlon.
I should be happy about that. I should be ecstatic.

But 2 hours 6 minutes and 15 seconds has nothing to do with an Olympic distance triathlon.

For 2 hours 6 minutes and 15 seconds I was on the phone with Verizon and Dell yesterday morning as the two companies squabbled like the Keystone Kops Kustomer Service Center in their feeble attempts to solve my Internet problems. In the end, they gave up. They decided to just send me a new modem, which is costing me 90 dollars.

I want my 2 hours 6 minutes and 15 seconds back.
God, if you are listening, please tack that time on to the end of my life.

Oh, and if there’s 90 dollars waiting for me in heaven, I won’t complain.


John said...

I feel your pain. I just switched my mobile phone to Sprint (God will punish me for this later, I'm sure of it) and received a text message from them yesterday asking me to call an 866 number.

I did and then spent 15 minutes going through menu prompts, only to be told , "Welcome to Sprint."


hak / john

Joe Cool said...

Once again... you made me laugh dude. :)


Robin said...

Wow, you're hitting the jackpot with customer service this week!

If you get someone like Ed again, you can use my patented technique. I just say "I've worked in the computer industry, please escalate me to your manager". Repeat as necessary, working your way up the chain until you get someone who actually knows more than you do about the problem.

May your troubles with modems be over...